Dr. Melissa Jackson-Westbrook does psychological testing with individuals 6+ years of age and therapy with individuals 18+.

Insurance Information

Dr. Melissa is in-network with:

• Aetna

• Blue Cross Blue Shield (BCBS) (but does not accept Blue Home)

• Cigna/Evernorth (Duke plans are switching to Cigna in 2026)

*Academic testing/standalone testing for a learning disorder is not typically covered by insurance-if wanting testing for a learning disorder, Dr. Melissa charges her hourly private pay rate of $200*

Dr. Melissa can do a brief check of insurance benefits. However, she highly recommends calling your insurance company directly, before scheduling the intake, to see what their coverage is for psychological testing and/or therapy.

*When calling insurance, make sure they are aware you are inquiring about behavioral health coverage (not “medical”) as Dr. Melissa is under behavioral health only

Some questions to consider when verifying insurance coverage:

1. What is my coverage for mental health services for therapy or psychological assessment (see insurance codes below)? Is Dr. Melissa in or out of network?

2. Do I have a deductible that has to be met before insurance covers a portion or all of my mental health services? If so, when does that deductible re-start?

3. If I don’t have a deductible, what is my co-pay or coinsurance? Coinsurance is a specific percentage of the cost of service that you will pay (i.e. 20% of a therapy session). A copay is a defined amount you owe per session (i.e. $25 for every therapy session).

4. Do I need a preauthorization/precertification for psychological testing?

*Always keep track of any calls/write down any reference numbers given to you when speaking to an insurance company representative.

Billing/CPT codes are below :

• Dr. Melissa typically only does 60-min therapy sessions. The CPT code is 90837.

The CPT codes used to bill testing are:

• 90791 (Initial evaluation/intake for therapy or testing)

• 96130/96131 (Psychological evaluation services such as report writing, consultations, review of documentation, and interpretation of results)

• 96136/96137 (Test Administration and Scoring)

Additional Fees/Private Pay Rates:

• No Show/ Late Cancellation Fee: $100 per hour (sometimes testing appointments are multiple hours)

  • Note: Each client will be required to sign a late cancellation/no show policy form before services begin. Dr. Melissa understands that emergencies will happen and will review each situation carefully (this may include illness and weather-related events).

• Attendance at outside meetings (such as an IEP meeting): $300 per hour

• Completed and signed forms for accommodations requests for school or work: $50

• Completed disability packets or paperwork: $100

• Private Pay Rate for Therapy: $200 for 60-min session

• Private Pay Rate for Psychological Testing: $200 per hour (typically takes 8 to 12 hours for a full evaluation)

• Private Pay Rate for Initial Intake for Testing or Therapy: $200

*Good Faith Estimate under the No Surprises Act. You have the right to receive a Good Faith Estimate for the total expected cost of any non-emergency items or services. For more information, you can go to: https://www.cms.gov/medical-bill-rights/help/guides/good-faith-estimate